Confidential Data Handling Policy

This document outlines our commitment to responsibly manage and process personal data entrusted to us. The processing of your personal data is contingent upon your explicit consent, contractual necessity, or compliance with legal obligations. Detailed information on the processing of personal data, including the specific purposes, legal basis, and retention duration, is provided below.

Email Address:

We collect and process your email address to facilitate essential communications such as purchase confirmations, invoices, and occasional future offers. Such processing relies on your explicit consent, and the data will be retained for six years post the conclusion of our business relationship or until consent withdrawal. Your email address may be shared with our authorized cleaners and contractors.
General Data Protection Regulation (GDPR)

Home Address:

For customers availing our services, we directly collect and process your home address, essential for conducting cleaning services. Processing is necessary for contract fulfillment and is contingent upon your consent. Data retention lasts for six years after the termination of our business contract or consent withdrawal, whichever is longer.
General Data Protection Regulation (GDPR)

Payment Details:

To facilitate service charges, we process your payment details, ensuring encryption post-transaction. Processing relies on your explicit consent, with no retention of payment details after the completion of the transaction. Alternatively, we may send a secure payment link via email, text, or WhatsApp.
Payment Card Industry Data Security Standard (PCI DSS)

Professional Details:

For clients representing companies availing our services, your professional and employment details may be processed with your explicit consent. These details will be retained for six years or until consent withdrawal and may be shared with our authorized cleaners and cleaning contractors.

General Data Protection Regulation (GDPR)

Photos/Images:

We may request photos/images to provide accurate service quotes, with processing relying on your explicit consent. These images will be retained for up to three weeks.
General Data Protection Regulation (GDPR)